Puma77 Privacy Policy

1. Introduction

Welcome to the puma77 Privacy Policy page. We understand that member trust is our most valuable asset. That is why we take your privacy seriously — not merely to fulfill legal requirements, but because we genuinely value every member who chooses to play with us.

This Privacy Policy clearly explains how puma77 collects, uses, stores, and protects your personal information when you use our online gaming platform, whether via the website puma77.fun or our official mobile app.

By registering as a member or continuing to use puma77's services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.

2. Personal Information We Collect

Puma77 only collects information that is genuinely necessary to operate our services properly, meet regulatory requirements, and provide you with a better gaming experience. The information we collect includes:

Information You Provide Directly:

• Full name as it appears on your official identity document
• Date of birth (for age verification)
• Email address and mobile phone number
• Current residential address
• Bank account details or your chosen payment method
• Identity verification documents for the KYC process (e.g., MyKad or passport)

Information Collected Automatically:

• IP address and device type used
• Web browser type and operating system version
• Login history and gaming session activity
• Deposit and withdrawal transaction records
• Cookie data and session tokens to enhance website performance

We do not collect sensitive information such as passwords in plain text — all passwords are stored in an irreversible cryptographic hash format.

3. How We Use Your Information

Every piece of data we collect has a specific and lawful purpose. puma77 uses your information for the following:

1. Account Verification: Verify your identity during registration and throughout the KYC process to meet gambling regulatory requirements.
2. Transaction Processing: Process deposits and withdrawals quickly and securely through your chosen payment method.
3. Customer Support: Enable our customer support team to understand your account context and provide more effective, targeted assistance.
4. Account Security: Detect and prevent fraudulent activity, suspicious logins, or unauthorized access attempts on your account.
5. Personalized Promotions: Send promotional offers, bonuses, and relevant platform updates based on your gaming preferences — you may unsubscribe at any time.
6. Platform Enhancement: Analyze usage patterns in aggregate (not individually) to improve website design, speed, and the overall gaming experience.
7. Legal Compliance: Comply with reporting obligations to the relevant regulatory authorities as required by Malaysian law.

We will not use your data for any purposes beyond those stated above without obtaining your prior consent.

4. Information Sharing and Disclosure

Puma77 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in the following limited situations, we may need to share your information:

• Payment Service Providers: Approved payment gateway providers that securely process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Regulatory Authorities: Where required by Malaysian law or official directives from competent authorities, we will comply with lawful information disclosure requests.
• Integrated Technology Providers: Gaming software and technical infrastructure providers that help operate the puma77 platform — they receive only the minimum data necessary and are subject to binding privacy agreements.
• Fraud Investigation: In cases involving suspected fraud, money laundering, or illegal activity, your information may be shared with relevant investigating authorities in accordance with lawful legal procedures.

In all of the above sharing scenarios, we ensure that recipients are bound by confidentiality obligations equal to or higher than the standards we uphold ourselves.

5. Cookies and Tracking Technologies

Puma77 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device that help us identify your session and remember your preferences.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as session login and security. These cookies cannot be disabled.
• Performance Cookies: Collect analytical data on how the website is used — this information is aggregated and does not personally identify any individual.
• Functional Cookies: Remember your preferences such as language, layout, and display settings to deliver a more personalized experience.
• Marketing Cookies: Used to display more relevant promotions. You may decline these cookies via your browser settings without affecting core platform functionality.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect specific features on the puma77 platform.

6. Data Security

We continuously invest in cybersecurity infrastructure to ensure your data is always protected. Our technical and organisational security measures include:

• Data encryption in transit using TLS 1.3 protocol
• Data encryption at rest using AES-256 algorithm
• Role-based access control (RBAC) — only authorised staff may access member data
• Regular security audits by independent third parties
• Real-time threat monitoring 24 hours a day, 7 days a week
• An incident response plan that is regularly tested and updated
• Mandatory security training for all staff who handle personal data

While we take all reasonable precautions, no system can be guaranteed 100% safe from cyber threats. We therefore encourage you to use a strong password, avoid sharing your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and puma77's internal policies, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request that we correct it.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data — subject to record-keeping obligations required by law.
• Right to Withdraw Consent: You may withdraw consent for any consent-based data processing at any time, including opting out of marketing communications.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our privacy team via email in the "Contact Us" section. We will process your request within 14 business days.

8. Data Retention Period

Puma77 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records for the period prescribed by Malaysian law, specifically:

• Financial transaction records: retained for a minimum of 7 years for audit and financial legal compliance purposes
• KYC verification documents: retained for a minimum of 5 years after the business relationship ends
• Customer support communication logs: retained for 3 years
• Platform usage analytics: stored in aggregated form without individual identification

Once the required retention period has ended, your data will be securely deleted or permanently anonymized in accordance with our established data deletion procedures.

9. Changes to This Privacy Policy

Puma77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you through:

• Prominent notices on the puma77.fun homepage
• Notification email to the address registered in your account
• In-app notifications on the puma77 mobile app

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Your continued use of the puma77 platform after any changes constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or complaints regarding your data privacy, or wish to exercise any of the rights outlined in this policy, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 2–5 business days
• Operating Hours: Monday – Sunday, 9:00 AM – 11:00 PM (Malaysia Time)

We value every piece of feedback and are committed to resolving all privacy-related enquiries promptly, transparently, and professionally.