Terms and Conditions puma77 — The Complete Guide for All Members

1 Acceptance of Terms

By accessing, registering for, or using any part of the puma77 platform — including the website, mobile app, games, and related services — you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

If you disagree with any part of these terms, you must refrain from using the puma77 platform. Continued use following any amendment to the terms constitutes your acceptance of the updated terms.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy puma77, all of which form part of the overall agreement between you and this platform.

2 Account Eligibility

To register and use puma77, you must meet all of the following eligibility requirements:

• Age at least 18 years of age at the date of registration.
• Not prohibited from using online gambling platforms under your local laws.
• Not a resident or citizen of any country that blacklists online gambling services.
• Have never had a puma77 account suspended or terminated due to fraud or a breach of terms.
• Registering under your own name and not on behalf of any third party.
• Using legitimate funds that are not derived from any illegal activity.

3 Account Registration & KYC Verification

Each individual is only permitted to hold one (1) account only at puma77. Multiple account registrations by the same individual — whether using different names, emails, phone numbers, or payment details — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of any remaining balances.

All information provided during registration must be accurate, complete, and up to date. puma77 uses a Know Your Customer (KYC) process to verify member identities. This process involves:

• Submission of a valid copy of your national ID or passport.
• Proof of current residential address (recent utility bill or bank statement).
• Verification of the payment method used for the deposit.
• Any additional supporting documents requested by the puma77 compliance team.

Withdrawals will only be processed after KYC verification is fully completed. puma77 reserves the right to hold withdrawals until all required documents have been received and verified. The KYC process typically takes 1–3 business days.

4 Deposits & Withdrawals

Puma77 supports a variety of local Malaysian payment methods including FPX (all major banks), Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions on this platform are protected with 256-bit SSL encryption.

Deposit requirements:

• The minimum deposit amount is RM10 per transaction.
• Deposits are processed instantly and are typically credited within 1–5 minutes.
• All deposits must be made from a payment method registered in your own name.
• Puma77 does not accept cash or third-party transfers.

Withdrawal requirements:

• The minimum withdrawal amount is RM30 per request.
• Withdrawals are processed within 5 to 30 minutes after KYC verification is complete.
• Withdrawals can only be made to the same payment method used for the original deposit.
• There is no daily limit on the number of withdrawals — you can withdraw at any time as long as the bonus rollover requirements have been met.
• Puma77 charges no hidden fees on any withdrawal.

5 Bonuses & Promotions

Puma77 offers a wide range of bonuses and promotions for members, including a welcome bonus of up to RM288, daily free spins, weekly cashback, and a VIP loyalty programme. All bonuses are subject to the following terms:

• Every bonus has a rollover (re-wagering) requirement clearly stated in its respective bonus terms.
• The welcome bonus may only be claimed once per eligible new member.
• Puma77 reserves the right to forfeit any bonus obtained through unauthorized or manipulative means.
• Using multiple accounts to claim the same bonus is strictly prohibited and may result in account closure.
• The maximum bet limit when using bonus funds is RM20 per round or hand, unless otherwise stated.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the rollover requirements.
• Puma77 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

Please visit the Promotions to view the latest offers along with the full terms of each available bonus.

6 Game Rules

All games offered at puma77 use a Random Number Generator (RNG) that has been certified and independently audited by an accredited third party. This ensures that every game outcome is truly random and cannot be manipulated by any party.

• The RTP (Return to Player) value for each game is stated in its respective game information.
• In the event of a technical failure during gameplay, all affected bets will be voided and the amounts returned to the member's account.
• Puma77 is not responsible for any losses resulting from internet or device disruptions on the member's end.
• Any attempt to exploit software bugs or system vulnerabilities is strictly prohibited and may result in winnings being voided and the account being closed.
• Results recorded by the puma77 server are final in any dispute relating to game outcomes.

7 Prohibited Member Conduct

To maintain the integrity of the platform and the experience of all members, puma77 strictly prohibits the following conduct:

• Any form of fraud, manipulation, or collusion with other members.
• Use of unauthorized automation software, bots, or third-party tools.
• Attempting to hack, breach, or disrupt the security of puma77's systems.
• Spreading false or misleading information about the platform to the public.
• Use of abusive language, threats, or harassment toward staff or other members through any support channel.
• Any activity that violates Malaysian law or applicable international law.

Puma77 reserves the right to take immediate action, including account suspension or closure and cancellation of all winnings, if any of the above conduct is detected or confirmed.

8 Account Closure and Suspension

Puma77 reserves the right to suspend or close a member's account at any time for the following reasons:

• Breach of any part of these Terms & Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to submit the requested KYC documents within the specified timeframe.
• Voluntary account closure requested by the member.
• Account inactivity for more than 12 consecutive months.

If an account is closed at the member's own request, the remaining balance (after deducting any bonus that has not met the rollover requirement) will be returned to the original payment method within 3–5 business days.

9 Liability Limits

To the extent permitted by law, puma77 and its related entities shall not be liable for:

• Financial losses incurred while playing on the platform, including jackpot losses or unrealised wins resulting from technical disruptions.
• Indirect, consequential, or punitive damages arising from use of the platform.
• Service disruptions caused by factors beyond puma77's control, such as internet outages, natural disasters, or government directives.
• Actions or omissions by third-party service providers integrated with the platform.

Puma77's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

10 Amendments to Terms and Applicable Law

Puma77 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Notice of changes will be provided via an announcement on the website or by email to registered members at least 7 days before the changes take effect, except in cases of emergency or legal compliance requirements.

These Terms and Conditions are governed by the laws applicable in the jurisdiction where this platform operates. Any dispute that cannot be resolved amicably will be referred to competent arbitration.

If you have any questions regarding these Terms & Conditions, please contact our support team via in-app live chat or email at [email protected] — we're here to help 24 hours a day, 7 days a week.